At 31 ph, we take your privacy seriously. This Privacy Policy explains what personal information we collect when you use our platform at 31ph.org, how we use it, who we may share it with, and what rights you have over your own data. This policy applies to all players accessing 31 ph from the Philippines and is written in plain language so you can understand exactly how your information is handled. By registering an account or using any part of the platform, you agree to the practices described in this policy.
Last updated: 2025. We may update this policy from time to time. Continued use of the platform after any update means you accept the revised terms.
When you register an account on 31 ph, we collect personal information that you provide directly, including your full name, date of birth, email address, mobile number, and preferred payment details. We also collect information generated through your use of the platform, such as your login history, game activity, transaction records, and device information including IP address and browser type. If you contact our support team, we retain records of that communication to help resolve your query and improve our service. For identity verification purposes required under Philippine gaming regulations, we may request copies of government-issued identification documents. All information collected is used solely for the purposes described in this policy and is never sold to third parties.
We use the personal information we collect to operate and maintain your account, process deposits and withdrawals in Philippine pesos, verify your identity as required by law, and deliver the gaming and sports betting services you have signed up for. Your information also helps us personalise your experience on the platform, send you relevant account notifications, and administer VIP rewards and promotional offers where applicable. We analyse aggregated, anonymised usage data to improve platform performance, fix technical issues, and develop new features. Where required by Philippine law or regulatory authorities, we may use your information to comply with legal obligations, including anti-money laundering checks and responsible gaming monitoring. We do not use your personal data for automated decision-making that produces legal effects without human oversight.
31 ph does not sell, rent, or trade your personal information to any third party for marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and technical infrastructure providers — all of whom are contractually bound to handle your data securely and only for the purposes we specify. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when required to do so by law or in response to a valid legal request. In the event of a business transfer or merger, your data may be transferred as part of that transaction, and you will be notified in advance. All third-party partners we work with are required to maintain data protection standards consistent with this policy.
We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the 31 ph platform is encrypted using secure socket layer (SSL) technology, and sensitive account data is stored using strong encryption protocols on protected servers. Access to personal data within our organisation is strictly limited to personnel who need it to perform their job functions, and all staff handling personal data are trained on data protection obligations. We conduct regular security reviews and vulnerability assessments to ensure our systems remain robust against emerging threats. While no online platform can guarantee absolute security, we are committed to maintaining the highest practical standards to safeguard your information at all times.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering requirements applicable to online gaming operators in the Philippines. If you request deletion of your account, we will remove or anonymise your personal data where we are not legally required to retain it, and we will confirm the outcome of your request within a reasonable timeframe. Anonymised and aggregated data that cannot identify you personally may be retained indefinitely for analytical and platform improvement purposes. You may contact our support team at any time to enquire about the specific retention period applicable to your account data.
As a player on 31 ph, you have the right to access the personal information we hold about you, request corrections to any inaccurate data, and ask us to delete your data where we are no longer legally required to retain it. You may also request that we restrict the processing of your data in certain circumstances, or object to processing carried out on the basis of our legitimate interests. To exercise any of these rights, please reach out to our support team using the contact details provided in the footer of this page, and we will respond to your request within a reasonable period. We will never penalise you for exercising your data rights, and we are committed to handling all such requests with care and transparency. If you believe your privacy rights have been violated, you also have the right to lodge a complaint with the relevant Philippine data protection authority.
The 31 ph platform uses cookies and similar tracking technologies to ensure the platform functions correctly, remember your preferences, and analyse how players interact with our site so we can continue to improve the experience. Essential cookies are required for the platform to operate and cannot be disabled without affecting core functionality such as staying logged in or completing transactions. We may also use analytics cookies to understand aggregate usage patterns — these do not identify you personally and help us make data-driven improvements to the platform. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some features of the platform. By continuing to use 31 ph after being informed of our cookie use, you consent to the use of cookies as described in this policy.
If you have any concerns about how your personal data is handled, or if you'd like to exercise your data rights, our support team is here to help. You can also visit our FAQ page for quick answers to common questions.